Delegation of NWDS Senior Executive on a Visit to Japan
Leading by Mr Adrian Cheng, Executive Director of NWDS, twenty senior executives of NWDS went to Japan for a visit from 23 October to 27 October 2009.
Members of the delegation visited several department stores in Japan, including MARUI, SHIBUYA109, PARCO and Seibu. In addition, they also visited Isetan and Mitsukoshi, which are the famous department stores in Japan, exchanging views of the opportunities and challenges ahead in both China & Japan department store industries. Members of the delegation felt the tour beneficial and they focused on four main areas to analyze: "Merchandise Mix", "Visual Merchandising", "Sales & Marketing" and "Positioning Strategy & Theme" in order to devise feasible improvement plan to increase the competitiveness of NWDS in the industry, equipping NWDS for further accelerated development.
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 NWDS is convinced that "employees are our most valuable assets" and "talent is an important source of wealth creation". Therefore, NWDS organizes a series of training programmes, namely the management trainee programme, job roster programme, training subsidy programme and overseas training programme to meet the needs of staff competency assessment, career path planning and staff training development. It demonstrates NWDS's commitment to create a working environment that enables staff to bring out their best in the workplace. From time to time, the Company also invites leading world-class training consultant firms to host some tailor-made training programmes to our staff. To ensure all of our staff are well versed with the most advanced management skills and develop highly efficient working habits, we provide each of the staff traditional skill-sets training as well as work ethics and corporate culture training.
NWDS is also dedicated to nurture its pool of in-house training staff. They are assigned to different stores to act as role models and share their customer services expertise and management experience with other frontline staff in order to maintain the Company' s high quality of management standard and customer services. Through implementing various training programmes, NWDS has successfully established its long-lasting and ever-growing wealth of human capital.
NWDS's regular training courses include: new employee orientation, professional operational skills training (over 20 courses covering different aspects of professional skills), training in supervisory skills, effective management skills, time management skills, counseling skills and negotiation skills, team-building exercise, training for customer services trainers and supervisors and training on 7 habits for highly-effective people etc. These training courses aim at equipping the staff with all dimension of working competencies, no matter it is industry knowledge, soft skills or motivation, our staff are well-trained with great opportunity of career advancement.
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